Why do property managers have issues with their security officers? Well the reply to that question can be either complicated or simple. There are numerous factors that will contribute to the issues that a property manager might have with his guards including whom the security guard company is, rules regarding guards, budgetary constraints, the protection requirements at the property in question, the property manager’s clients, and the processes and procedures for security guard vendors to name just a few. As a property manager you can control a few of these factors, while the others you can only accept. Of such factors, the easiest to control would be the processes and procedures you establish for your security guard company. These processes and procedures can alleviate 80 to 90% of the challenges that you simply encounter.
Many property managers believe that it is the duty of the security guard companies in tacoma wa to ensure that the level of service that they provide remains in a top level. In truth, lots of the issues with security officers start out with this erroneous belief. Although nobody would dispute the truth that a vendor should provide the best service they are capable of providing, you must recognize that security officer companies are an especially unique type of vendor. Most vendors offer you a service that is certainly usually pretty simple to verify when the job will be well done. As an example, should you hire a landscaper and you also observe that the grass is unevenly cut, then this landscaper will not be performing well. Though with most guard companies, the amount of service which they provide is frequently not easily discernible. Are they hiring qualified employees? Will they train their guards adequately? What type of supervision do they provide? Fortunately, most security guard companies perform a good job at providing adequate service to the majority of their clients. In reality, with most security officer contracts, the degree of service initially meets and sometimes exceeds the house manager’s expectations. Unfortunately, in a number of these cases a gradual decline in the standard of services seems to occur over time. Some property managers think that this decline in quality is going to be anticipated with all of guard companies, when the fact is that it must not be expected.
The easiest to fix in the four (4) is the feedback which is provided to the protection guard company. Irregular feedback for the guard company often means missed opportunities for incremental increases in efficiency. If you are a property manager that is on-property daily, the depth of feedback that you could provide for your security guard company is probably fairly substantial when assessing the protection guards that you simply see while you are there. You will notice whether the guard is within uniform, when the guard knows how for the job, and the guard’s customer support skills. The question then becomes, how are the guards performing after 5pm and on the weekends, throughout the hours that you will be not there? Are you currently still obtaining the same amount of service? For property managers who definitely are not on property daily, this question is much more significant.
Usually, property managers rely heavily on the input from their clients concerning the performance of security during these off hours. The feedback that is certainly given by a property manager’s clients is probably many of the most significant feedback that may be given, occasionally a lot more important or revealing compared to property manager’s. Quite often, this feedback is simply captured periodically and is usually a part of a larger client survey. But since this feedback is so important, both the guard company as well as the property manager should begin a formal process to regularly solicit this type of client feedback.
Like off-site property managers, guard company supervisory personnel are not always on-property with the guard, so seeking regular client feedback ought to always be a continuing portion of the service that any security guard company provides. Typically, with a lot of guard companies there exists a field supervisor or any other management level employee that randomly checks on the guards during the guard’s shift. As the field supervisor is on-property they must be speaking with your customers to ascertain if you will find wfexud comments or ideas for improving the service that they are providing. Each guard company must also begin a process to receive comments or suggestions by you and or your clients, when something goes well or, most importantly, when something is certainly going poorly. Additionally, those comments and suggestions as well as any ensuing corrections or changes in service needs to be compiled right into a report and tracked. This report should then be presented to the home manager on a monthly basis as part of the overall security service.
Based upon this report of client feedback, property managers could have an actionable are convinced that they and the security guard company can use to create changes in personnel or procedures to keep up a very high level of service. Property managers must also contemplate providing an abbreviated version of this report for their clients to make sure they know that the concerns are heard and addressed. If these processes usually do not exist, then the security guard company is missing chances to increase the service they are providing.
Typically when service quality starts to decline, your clients notice the change and definately will definitely offer advice about the problem. It happens much too often that a security officer actually starts to show poor performance traits that when corrected in a timely manner could eliminate future problems. Your clients can, and must be, your eyes and ears when it comes to monitoring your security officer agency, as the more feedback that is given, the greater that you are able to judge the strengths and weaknesses of the services that you are receiving. So engage your clients whilst keeping them involved in defining your level of security service.